At LM Fitness UK, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we offer a straightforward returns and refunds policy.
1. Returns Eligibility
✅ You may return an item within 30 days of receiving your order.
✅ The item must be unused, in its original packaging, and in resalable condition.
✅ Proof of purchase (order number/receipt) is required.
❌ Non-returnable items:
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Products that have been used, damaged, or altered.
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Hygiene-sensitive items (e.g., resistance bands, grips) unless faulty.
2. How to Initiate a Return
1️⃣ Contact Us – Email support@lmfitnessuk.shop with:
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Your order number
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The product name and reason for return
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Photos (if the item is damaged/defective)
2️⃣ Wait for Approval – We’ll review your request and provide return instructions.
3️⃣ Ship the Item Back – Once approved, send the product to:
📍 Returns Address:
LM Fitness UK
6 Glastonbury Court
Bradford, BD4 8NZ
United Kingdom
🔹 Return shipping costs are the customer’s responsibility unless the item is faulty.
3. Refund Process
✔ Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
✔ Your refund will be issued to the original payment method.
✔ Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).
4. Exchanges
If you need a replacement (e.g., wrong size, defective product), contact us at support@lmfitnessuk.shop. Exchanges are subject to stock availability.
5. Faulty or Damaged Items
If your item arrives defective or damaged:
📸 Email us within 48 hours with photos/video proof.
🔄 We’ll arrange a free return & replacement (or full refund if preferred).
6. Cancellations
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If your order hasn’t shipped, you can cancel it for a full refund.
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Contact us immediately at support@lmfitnessuk.shop.
7. Contact Us
For any return or refund inquiries, reach out to:
📧 Email: support@lmfitnessuk.shop
📞 Phone: +44 7700 900404
Thank you for shopping with LM Fitness UK! 💪